FAQ's
Welcome to the Global Estate Solutions FAQ page. Here you'll find answers to the most common questions about our baby products, ordering process, shipping, returns, and more. If you can't find the answer you're looking for, please contact us at info@globalesolutions.org or call us at +1 346-479-5935.
General
Q: What types of baby products do you offer?
A: We offer a wide range of baby products including clothing, toys, nursery furniture, feeding supplies, and personal care items.
Q: How can I contact customer service?
A: You can reach us via email at info@globalesolutions.org or by phone at +1 346-479-5935. Our customer service team is available Monday through Friday, 8:00 AM to 6:00 PM (CST).
Ordering
Q: How do I place an order?
A: To place an order, simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. Follow the prompts to complete your order.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order before it has been shipped by contacting our customer service team. Once the order has shipped, it cannot be modified or canceled.
Q: Do you offer gift wrapping services?
A: Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout.
Shipping
Q: What are your shipping options and rates?
A: We offer standard, expedited, and overnight shipping options. Shipping rates are calculated at checkout based on your location and the size/weight of your order. For more details, please visit our Shipping Policy.
Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery.
Q: Do you ship internationally?
A: Currently, we only ship within the United States. We do not offer international shipping at this time.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns of most new, unopened items within 30 days of delivery. For detailed information, please review our Return & Exchange Policy.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team at info@globalesolutions.org or call +1 346-479-5935 to obtain a Return Merchandise Authorization (RMA) number.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs, except in cases where the product is defective or damaged. In such cases, we will cover the return shipping costs.
Products
Q: Are your products safe for babies?
A: Yes, all our products meet stringent safety standards and are carefully selected to ensure they are safe for babies.
Q: Do you offer eco-friendly or organic products?
A: Yes, we offer a selection of eco-friendly and organic baby products. Look for the "Eco-Friendly" or "Organic" labels on our product pages.
Payment
Q: What payment methods do you accept?
A: We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Q: Is my payment information secure?
A: Yes, we use secure encryption technology to protect your payment information. For more details, please review our Privacy Policy.
Promotions & Discounts
Q: Do you offer discounts or promotions?
A: Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals and special offers.
Q: Can I use multiple discount codes on a single order?
A: Only one discount code can be used per order.
If you have any further questions or need assistance, please feel free to contact us:
- Email: info@globalesolutions.org
- Phone: +1 346-479-5935
- Address: 21300 Somerset Shores Crossing, Kingwood, TX 77339
Thank you for choosing Global Estate Solutions. We appreciate your business and are here to help with all your baby product needs.