Return & Exchange Policy
Last Updated: [31/07/2024]
At Global Estate Solutions, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your baby products, we are here to help. Please review our Return & Exchange Policy for detailed information on how to return or exchange items.
Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
Non-Returnable Items
Certain items are non-returnable, including:
- Personal Care Items
- Bedding and Mattresses
- Clearance Items
- Gift Cards
Return Process
- Contact Us: Before returning an item, please contact us at info@globalesolutions.org or call +1 346-479-5935 to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be processed.
- Packaging: Carefully pack the item in its original packaging, including all tags, accessories, and documentation.
- Shipping: Ship the item to us at the following address, using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in transit.
Global Estate Solutions
21300 Somerset Shores Crossing
Kingwood, TX 77339
- Refund Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Exchange Policy
- Exchanges: If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item.
Shipping Costs
- Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at info@globalesolutions.org or call +1 346-479-5935. We will provide instructions for a return or exchange and cover the return shipping costs.
Refunds
- Refund Method: Refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to appear on your statement, depending on your bank or credit card issuer.
Return Exceptions
- Final Sale Items: Items marked as “Final Sale” cannot be returned or exchanged.
- Opened Items: Items that have been opened, used, or without their original packaging are not eligible for return or exchange.
Contact Us
If you have any questions about our Return & Exchange Policy or need assistance with a return, please contact us:
- Email: info@globalesolutions.org
- Phone: +1 346-479-5935
- Address: 21300 Somerset Shores Crossing, Kingwood, TX 77339